Expert guidance when you need it most
Priority support
Keep your battery management equipment and activities running smoothly with quicker repairs, expert analysis and direct access to our specialist team.
When you’re unsure about your test results or need urgent equipment repairs, ROBIS Priority Support ensures you get answers quickly.
This premium service tier, available exclusively to ROBIS subscribers, gives you direct access to our battery experts, faster equipment repair turnaround and personalised guidance that helps you maximise your investment in ROBIS.
Our specialists can access your testing data directly, providing context-specific advice rather than generic guidance. Their immediate, expert support helps prevent costly mistakes and keeps your operations running efficiently.
How it works
Priority support begins the moment you need help. As a ROBIS subscriber, you’ll gain access to our ROBIS experts, whether you’re seeking technical advice, equipment repairs or help interpreting your test results. Our specialists can access your ROBIS data remotely, seeing exactly what you’re seeing and understanding your specific situation.
For equipment servicing, your priority status means your repairs and calibrations receive our immediate attention, minimising downtime and keeping your testing capabilities intact. Calibrations come with exclusive discounts, reducing your maintenance costs while ensuring accuracy.
Beyond reactive support, the service includes regular check-ins to help you identify potential issues before they become problems. Our team analyses your testing patterns, suggesting optimisations and highlighting opportunities you might have missed.
Key capabilities
A host of features
Fast-track repairs
As a ROBIS subscriber, your equipment sent for servicing or repair gets priority attention. We help minimise vehicle downtime with rapid turnaround times that keep your testing operations running continuously.
Expert test analysis
Get straightforward explanations of complex test results and expert recommendations for next steps, thanks to direct access to our specialists who can help you interpret your test results in real-time.
Discounted calibrations
Maintain your equipment’s accuracy while reducing your operational costs with exclusive discounts on all our calibration services for ROBIS subscribers.
Multi-channel access
Choose the communication method that suits your situation, from quick questions to detailed technical discussions. You can connect with us via phone, email, live chat, WhatsApp or Microsoft Teams.
Proactive guidance
Receive personalised recommendations for improving battery management activities, based on your actual operations. Regular reviews of your ROBIS data help identify these trends and opportunities.
Business impact
ROBIS benefits
ROBIS Priority Support can transform how your users interact with our battery management system. Quick access to expert guidance prevents misdiagnosis and unnecessary replacements, which can help reduce incorrect battery changes. The confidence that comes from expert validation helps improve customer satisfaction and reduces comebacks.
Faster equipment turnaround times ensure your testing never stops. Priority Support saves you more money as time goes on, helping your investment in ROBIS to pay for itself through improved efficiency and fewer battery problems.
Let’s talk
See ROBIS in action
Discover how ROBIS Priority Support can enhance your battery management operations with faster service, expert guidance and exclusive subscriber benefits. Book a demonstration to learn more about this premium service tier.
